Legal

Terms of Use

Last updated 1 October 2026

These terms govern your use of Findlane: the website at findlane.dev, the dashboard at app.findlane.dev, the API at api.findlane.dev, and the related services (together, "the Service"), provided by Mucho ehf. in Iceland ("Findlane", "we", "us"). By creating an account or using the Service, you agree to these terms. If you use the Service for a company, you agree for the company, and confirm that you can.

The Service

Findlane hosts search indexes for online stores. You upload records, such as a product catalog, and search them with our API, our SDKs, and the dashboard. We improve the Service continuously, so features can change. Our SDKs are open source under the MIT licence, which governs their code.

Your account

• Give accurate information, and keep your password and API keys secret.
• You're responsible for what happens in your workspace, including what its members and API keys do.
• Tell us promptly at privacy@findlane.dev if you suspect someone has accessed your account or keys without permission.
• You must be at least 18 to create an account.

Plans and fees

• Each workspace is on a plan with limits on records, monthly searches, and indexes, described on our pricing page or in a separate agreement with you.
• Each person can have one workspace on the Free plan. Other workspaces need a paid plan.
• A workspace on the Free plan stops at its limits. On paid plans, workspaces can go over their record and search limits, and the extra is charged as overage at the rates on the pricing page: extra searches each month, and extra records by the most held on a day of the billing period. Overage of each kind is capped per billing period at the difference to the next plan's price.
• Except for stores billed through Shopify (below), paid plans are sold by our reseller, Polar Software, Inc. (polar.sh), the merchant of record, which takes payment, issues invoices, and charges sales tax or VAT where it applies. Polar's terms also apply to the purchase.
• Paid plans are billed monthly or yearly in advance. Overage is billed after it's used: with the next invoice on monthly plans, and with the renewal on yearly plans. Plans renew until cancelled. You can cancel in the dashboard's billing portal, and the plan then stays until the end of the period paid for.
• Moving to a larger plan, or from monthly to yearly billing, takes effect at once and is charged for the rest of the period. Moving to a smaller plan, or from yearly to monthly billing, takes effect at the next renewal.
• Fees already paid aren't refunded for unused time, except where the law requires it. Prices exclude VAT and other taxes.
• We may change prices with at least 30 days' notice. Changes apply from your next billing period.

Findlane for Shopify

If you install Findlane from the Shopify App Store, these terms apply together with Shopify's terms.

• The app creates a workspace for the store, owned by the Findlane account with the store's email address, and keeps the store's index in sync with its active products.
• The store's plan is chosen in the app, in the Shopify admin, and Shopify bills it on the store's Shopify bill: in US dollars every 30 days, at the prices on our pricing page. Shopify's terms, not Polar's, apply to these charges.
• Overage is charged at the same rates and with the same caps as above, as usage charges on the store's Shopify bill.
• A larger plan starts at once; a smaller one at the next renewal. Choosing Free in the app ends the subscription at once, and Shopify credits the unused time. Other refunds follow Shopify's billing rules.
• Uninstalling the app ends the subscription, stops search on the storefront, and returns the workspace to Free. Shopify asks us to delete the store's data 48 hours later, and we delete it then.

Your content

• You keep all rights to the data you upload ("your content").
• You allow us to host, copy, process, and display your content only as needed to provide and secure the Service for you.
• You're responsible for having the right to upload your content, and for it being lawful.
• Browser search is public. Anyone can read whatever an index makes available through its public ID, whatever websites you allow. Don't upload data you don't want published to fields that browser search can read. See Security for how to limit them.
• We don't sell your content, and we don't use it for other customers.

Personal data we process for you

When your content or your shoppers' searches include personal data, you are the controller and we are your processor. We will:

• process it only to provide the Service, following your documented instructions, which are these terms and your use of the Service;
• make sure the people who process it are bound by confidentiality;
• protect it with appropriate technical and organizational measures;
• use subprocessors (our hosting, database, and email providers) only under written terms that protect the data as these terms do, and tell you before we add or replace one, so you can object;
• help you answer requests from individuals, and meet your obligations for security, breach notification, and impact assessments;
• tell you without undue delay after we become aware of a personal data breach affecting your data;
• delete or return the data when you stop using the Service, unless the law requires us to keep it;
• give you the information you need to show that these obligations are met.

When personal data is processed outside the European Economic Area, the EU–US Data Privacy Framework or the European Commission's Standard Contractual Clauses apply. Our Privacy Policy describes the data involved. For a signed data processing agreement, contact us.

Acceptable use

Don't:

• break the law or infringe anyone's rights;
• upload malware, or content that's illegal;
• try to access other customers' data, or get around our security, rate limits, or plan limits;
• load-test, scan, or probe the Service without our written permission;
• put an unreasonable load on the Service;
• resell the Service without an agreement with us.

Availability and support

We work to keep the Service available and fast, but unless we agree to a service level in writing, we don't guarantee that it will be uninterrupted or error-free. We may carry out maintenance and change the Service, and we'll give notice before changes that significantly reduce features you use.

Suspension and ending your use

• You can stop using the Service at any time. To delete your account, email privacy@findlane.dev.
• We may suspend or end your access if you break these terms, if your use puts the Service or others at risk, or if the law requires it. Where it's reasonable, we'll warn you first.
• When an account ends, we delete its content within 30 days.

Disclaimer

Except as these terms say, the Service is provided "as is". To the extent the law allows, we disclaim all implied warranties, including of merchantability, fitness for a particular purpose, and non-infringement.

Liability

To the extent the law allows:

• neither of us is liable for indirect or consequential losses, or for lost profits, revenue, or data;
• our total liability for all claims in any 12 months is limited to the fees you paid us for the Service in those 12 months, or EUR 100 if you paid nothing.

Nothing in these terms limits liability that the law doesn't allow to be limited, such as for gross negligence or intent.

Changes to these terms

We may update these terms. We'll post changes on this page and update the date at the top, and for material changes we'll email account holders at least 30 days before they apply. If you keep using the Service after changes apply, you accept them.

Law and disputes

These terms are governed by the laws of Iceland. Disputes go to the District Court of Reykjavík (Héraðsdómur Reykjavíkur), unless mandatory law gives you the right to go to another court.

Contact

Mucho ehf. (kennitala 460722-0550), Hábæ 2, 851 Hella, Iceland: privacy@findlane.dev